Refund & Return Policy

Our Refund & Return Policy describes the conditions under which returns, replacements, or refunds may be requested. We want your shopping experience to be worry-free, so we offer fair and transparent guidelines. Please read the policy to understand eligibility and process.

Return Eligibility

Returns are accepted if the item is defective, damaged, or different from what was ordered. Conditions apply and evidence may be required.

Condition of Return

Products must remain unused with original tags, packaging, and receipt to be eligible for return approval.

Non-Returnable Items

Certain categories like hygiene products, perishables, or clearance sale items cannot be returned for safety or policy reasons.

Return Process

Customers must contact support with order details and photos. After verification, pick-up or return instructions will be shared.

Refund Method

Refunds will be processed to the original payment method after inspection, usually within 5–14 working days.

Replacement Option

If applicable and stock is available, customers may choose a replacement instead of a refund.

Cancellation

Orders may be cancelled before shipping. Once dispatched, the return process must be followed instead of cancellation.